Basic Technical Support Package Details

By subscribing to the Basic package, you will receive the following technical support services:

  1. WordPress, Plugins, and Theme Updates
  • Perform regular and necessary updates to the WordPress system
  • Update active plugins on the site
  • Update the current theme
  • Verify updates are problem-free before application
  • Ensure your site is always up-to-date with the highest security standards
  1. Resolving Website Downtime Issues
  • Immediate action to solve website downtime problems
  • Identify and resolve issues related to:
    • WordPress system
    • Plugins
    • Theme
    • Server
  • Inform you about the cause of the problem and explain it
  • Take necessary measures to prevent the problem from recurring in the future
  • In case of hosting issues: Guide you and follow up on the problem to communicate with the hosting company
  1. Solving Theme and Plugin Problems
  • Inspect theme and plugin issues
  • Identify the causes of problems
  • Work on solving these problems effectively
  1. Database Optimization and Maintenance
  • Perform regular database optimization and maintenance
  • Remove accumulated unnecessary data
  • Reduce database size to improve performance
  • Ensure the website operates faster and more efficiently

Through these services, we aim to keep your website in the best operational condition, ensuring optimal performance and continuous security.